AI Conversational Adviser

Enterprise intelligence delivered through voice and visual guidance.

AbbVie teams needed a faster, more intuitive way to access complex brand, inventory, supply-risk, quality, compliance, and exception data without navigating multiple dashboards or manually interpreting dense reports.

The Kinnect Conversational Adviser transformed enterprise analytics into a guided, multimodal experience on Amazon Echo Show. Users could ask natural-language questions, confirm intent, and move from a high-level inventory heatmap into specific back-order risks, product locations, quality metrics, complaints, compliance status, and exceptions. Voice provided a direct, hands-free path to information, while the display reinforced each response through prioritized metrics, color-coded risk indicators, dates, ownership details, and suggested follow-up questions.

The confluence of voice and visual design allowed users to consume information at their own pace. They could listen to a concise summary, review the supporting data onscreen, ask deeper questions, or choose which issue to explore next. The experience reduced navigation and cognitive load, accelerated access to operational insight, and turned passive dashboards into an active adviser that helped users understand emerging risks and make more informed decisions.